Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a gogobet account, including how deposits via bKash, Nagad and Rocket are handled, what conduct is expected, and the conditions under which your account may be reviewed.

Account eligibility rulesbKash, Nagad, Rocket wallet termsAccount suspension conditionsJurisdiction-dependent accessHow to raise a dispute
gogobet Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Reach us directly through the live chat window in your account. Our team handles terms queries, account holds and wallet verification questions as they come in.

Email Support

Send a written query to our support address for formal term-related requests, account closure requests or disputes. Keep your registered wallet number handy when you write.

Account Help Centre

The Help Centre inside your account covers common terms questions, withdrawal conditions and what happens when your bKash or Nagad wallet details need updating.

HOW WE HANDLE COMPLIANCE

Our Approach to Account Integrity and Your Rights

Account Security

Your account is protected by OTP verification at login. Never share your PIN or OTP with anyone. If you suspect unauthorised access, contact support immediately to freeze the account.

Wallet Verification

Withdrawals are released only when the destination bKash, Nagad or Rocket number matches the one on your account. This step protects you from misdirected transfers.

Data Retention

We retain account and transaction records in line with applicable data regulations. You can request a summary of your account activity by contacting our support team in writing.

Requesting Changes

To update registered details — such as your linked Rocket or Nagad number — submit a request through live chat with account verification. Changes take effect after our review.

Answers to Your Terms and Conditions Questions

These are the questions we get most often about account rules, wallet conditions and what these terms mean for you. If your question is not here, live chat is the quickest path to a direct answer from our team.

Eligibility depends on your local law and the regions where gogobet is available. You must be an individual acting on your own behalf, with a valid mobile wallet such as bKash, Nagad or Rocket registered in your own name.

Withdrawals will be held until the wallet number is verified. Contact support with your account details to resolve the mismatch before requesting another withdrawal.

We can update these terms at any time. We post changes on this page. Continuing to use your account after an update means you accept the new version. You may close your account if you disagree.

Open a dispute through live chat or email support. Include your registered wallet number, the transaction date and the amount. Our team reviews transaction records and responds in writing.

Deposits must come from a wallet registered in your own name — bKash, Nagad or Rocket. Funding an account using someone else's wallet may result in the account being reviewed and held.

Account and transaction records are kept in line with applicable data regulations. You can request a written summary of your data by contacting our support team directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.